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| - Here are my criteria for this rating:
1. Honesty (5/5)
a) with valuable items
b) with labor charging
2. Punctuality (5/5)
3. Management (administrative aspect of the move) (5/5)
1. Honesty
a) with valuable items
We had several items--cash and expensive jewelry, which we hadn't quite accounted for, that were found by the movers. They were brought to our attention immediately. We would have never known if it was taken--they knew that (the way it was found--it was quite obvious no on had see it in years), but these guys took the higher road in returning it to us which is great.
b) labor charging
Since they were paid by the hour, working slowly could have meant more pay. However, these guys gave their best effort to get the work done as quickly as possible. We also gave away of a few large furniture items which they decided to take, but they refused to handle it until they were off my clock!
2. Punctuality
I was given a 2 hour time window, and the guys made it within the first 30 minutes of the window. Your experience may vary, since it depends on their travel time, and time to complete their previous job. In any case, the movers gave us a 20 minute warning call before they arrived.
3. Management
Roger (manager/owner) accommodated my move at the very last minute after my previous moving arrangement reneged on our agreement. He was able to get me a booking with less than 24 hrs notice! In addition, he called me after the move to ensure the service met my expectations.
I have dealt with many moving companies, and this was by far the best experience I have had.
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