I'm surprised at the amount and depth of all the negative reviews. I feel like I had more experiences like the ones described here when I went to the Tempe Banfield, which really still to me wasn't that bad. I relocated to Gilbert about a year ago, and have 2 dogs and a cat on wellness plans through Banfield. All 3 have been seen at this location a few times, and I've never had a negative experience at all. The appointment times have been kept and it hasn't taken long for them to finish whatever procedure has been occurring.