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  • I knew we were at a 5 star hotel when we drove up to the entrance and the valet made sure all four doors of our car were opened at the same time. The valet (Glen) then came back to us, after we left our car, with four ice cold bottled waters on a silver tray. WOW. When we checked in, the very professional and well trained front desk attendant asked me if we had ever stayed at the Mandarin before. When I told her it was our first time-she stopped what she was doing, looked me in the eye and said "Welcome-you will never want to stay anywhere else in Las Vegas again." WOW. She was correct. The standard rooms are larger and beautiful. When we entered I noticed a large glass plate on the main desk. On it was a welcome note written in chocolate to my two sons with a cupcake for each. WOW. Even though the rooms are stocked, a housekeeping supervisor comes to your room soon after check in to see if you want any extra towels, shampoo, etc. WOW. Your rooms are cleaned twice a day. WOW. If you need shoes shinned or a suit pressed, you just place them in an area within the wall next to the doorway. They are then pickup up from the outside and delivered back to your room later. WOW. If you call for anything within the hotel (room service, valet, etc) that hotel employee will ask you (I mean really ask you and listen for an answer) if they can call any other department within the hotel for you and help you with anything else. WOW. The hotel has no casino (there are plenty nearby) and that made it so much easier and pleasant entering and exiting with our two young boys. The bottom line is there is no other hotel in Vagas I have ever stayed at (and I have stayed in many) that offer this type of service and quality. The employee training and standards here are like no other hotel. I observed the staff often and I noticed every guest was treated with the same respect and professionalism. All I have to say is-WOW.
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