There needs to be a lower score than a one for facility. Any parent should absolutely RUN from this facility (Warm Springs/Durango). Just look at all the low scoring reviews!! My son had been a patient before it was bought out and turned to Bright Future Pediatrics - back when they were Foothills Pediatrics and so forth!! I would have left when Dr. Moore left because it has been nothing but downhill for the facility since then. I think every year it gets worse. The staff is rude and inconsiderate as if you are bothering them to do their job - or lack thereof. They do not deliver messages to the doctor nor do they listen to your concerns as a parent. These are OUR CHILDREN and we want them in the past care and hands possible. This is not the place. Any medical facility with a score of 3 or lower should NOT be in operation and not only am I posting this review here, but I am contact the BBB!!
I have been trying to get my son a referral for a week now for a sports injury. I took him to see his doctor as any parent would. First, I get a referral for a place that does not work the type of injury he has. Then, the next referral they send doesn't even take our insurance!! When I call to complain to the front staff about these errors - the office managers tells me "Well, if he's in that much pain maybe your should've just taken him to the E.R.!!" I was livid!! Of course, I took my child to the emergency room when it happened but needs to be followed up by his primary doctor and specialist per ER orders!!! She had no regard or care for what my child was going through and the pain that he is in. They are giving me the run around. When I call back today to tell them that they have sent another referral that is no good for us the front desk receptionist tells me "What am I supposed to do about it." Well, how about you guys do your job!!! BEFORE sending referrals out make sure that they take the patients insurance AND can be treated for the CORRECT injury that the patients are experiencing. Here we are seven days later and my son still has not been able to get treatment for his sports injury. RUN!!! This place is NOT in the best interest of you children.