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  • We used to go here several times a week but we have switched to another location due to several issues we can no longer abide. First, the good news. The people who work there are fantastic. Always friendly and helpful. They score an A+ for that. Also, their pastries are great. However, both these things are pretty standard at any Panera location. Now for the reasons we switched location (even though it's 6 miles further). First, coffee...... sometimes good, sometimes really bad (yeah, I don't know how that can happen either, but it's true). AND lately it's just not HOT enough. (And I'm not the only one who nukes the coffee, which is ridiculous.) I want a HOT cup of coffee, not 'pretty hot' or 'very warm', without having to nuke it every time. Food is usually good, although not real consistent in the amounts you get. Also, the breakfast sandwiches are prepared very sloppily. Sometimes a real mess. Just slapped together. Last but not least is the music (in fact, it may be the biggest negative)!! Yikes! Ear splitting, which wouldn't be so bad if the music selections were not so bad. Really, really crappy, annoying music. And did I say, LOUD??? We go to another location and it is so nice. You can hardly hear the music, and when you consciously listen, it is calm and relaxing. It's just background, low key and relaxing -- not in your face crazy loud. (The Gainey Ranch location has nice, low, relaxing music too. But that's Gainey Ranch.... they do it right.) Would be a great place if the above issues could be resolved. In the past I have taken those surveys they email to you, and always mention the loud music (my only written critique in those surveys). I used to dutifully complete them, but I stopped quite a while back when I realized they don't really care. Nothing has changed -- except the location I now go to! ;-)
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