I wish I could give 5 stars, because I really enjoy their cupcakes....especially the twinkie and peanut butter cookie. Ive been here several times with all the same experience. Today, I went in with my two little guys and was sadly disappointed by the customer service. I was not greeted with a hello or even a smile. One lady was working on cakepops..the other just walked up to the counter and said, "how many cupcakes are you buying?" Wow! I still bought six. After I made my selections the lady said, "its to go right?" I actually wanted to eat inside...but didnt feel so welcomed after all that. We ended up.eating outside on their newly added benches. I really like this place and the fact that they added a drink cooler (so u can enjoy ur cake outside). Cupcakes naturally appeal to children...why not say hello and make it a friendly experience? If you want a good cupcake ...do give them a try...just dont expect the friendliest of experiences.