Liar, liar Discount Tire:
I have purchased several tires from this location and was generally happy as other reviewers state the service is good and friendly. I especially like the "if we can fix the tire quickly i.e. plug a leak the repair is free" policy.
Today I took my car up to Discount Tire to have a leak fixed. Earlier in the day I realized my tire pressure was low so I added air and noticed a screw in the tread. I arrived at Discount Tire, parked and went inside and told them I had a slow leak in my tire. Less than five minutes after I sat down the guy who took my info came over and said that unfortunately I have damage in my sidewall and the tire cannot be safely repaired. I said "Oh I thought I had a screw in my tire" then I looked out the window to discover that my car had not been moved from the spot where I parked it. He stated that may be a possibility but with the sidewall damage that his technicians could not safely repair the tire. I asked how much a tire would cost and it came in at around 100 dollars. I said no to the new tire and the salesman asked if he could put the spare on so that I could drive home "safely". Instead I drove home and plugged the tire myself for 5.99. I removed the tire and thoroughly examined the side wall on each side and it looks like it just rolled out of the factory no damage at all.
This is a typical sales ploy that dishonest, unprofessional businesses use to coerce people into overspending. They emphasize that they are simply looking out for your safety and it's a good thing we caught this etc. It is nicely delivered ,but is dishonest none the less.
I realized that the free repair is just a ploy for additional business. Each time I have been in there for a repair (vs a new set of tires) my tire has had damage that cannot be repaired. It is too bad that this is going on there and I hope it is not true for all locations.