| rev:text
| - Terrible First Experience!
Ordered several items with my sisters in the drive thru. Paid the gentleman working outside and proceeded to pick up at the window. Before exiting I made sure to double check to see if we received everything. Of course, we were missing an item..
1 small fries. No big deal right? Ha! Guess again!
Went and parked on the front and one of my sisters went in to ask about the missing item. I already had a feeling they were going to be difficult and looked for the receipt, then realized the gentleman outside probably didn't give it to us.
Of course my sister returns and says they require a receipt to show proof of order.
For a small fries? It's not like we're saying we're missing 3 chicken strip meals and 2 large fries.
So I had to walk ALLLLL the way around back to the drive thru Area, find the gentleman and ask for our receipt he didn't give us. His reasoning was "oh the receipt printed before you arrived to me. I just added it to my stack". Walked ALLLL the way back inside and asked for the manager. This was absurd!
ZACH JONES came out without a smile and gave a flat hi . I told him the scenario we just went thru, to get a get a receipt and prove to them they did not give us ONE SMALL FRIES. He looked at me UNAPOLOGETICALLY and said "well that's our policy." I felt so profiled , like oh this he/she/it is just trying to get some free food. The way he stared and seemed like judged me was so uncomfortable. He scrutinized the receipt, like to make sure the date was correct or something and thru a fry in a bag. Didn't even say sorry for the inconvenience.
So if they don't give you a receipt, and you order is incorrect/missing items, how does that work? Every guest should be required to get their receipt in that case!
What if the employee threw away the receipt? Is there no receipt history you can look up? Why does the guest have to go thru an obstacle course to prove your mistake.
Some places say if you don't get a receipt your meal is free.
Well at the Chick Fil-A drive thru if you don't get a receipt and your order happens to be wrong here's the proper procedure.
First you have to first park, get out, go inside and be told by the employees you need to show a receipt to get the correct stuff you paid for, walk to the back to the drive thru Area and have the employee shuffle through receipts to find yours, walk back and speak to a rude manager, get your missing stuff and go home. By then your food is cold and isn't even worth everything you just went through.
Luckily I still have my receipt. I will definitely be reaching out. I was so excited to try their food.. shame
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