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  • I'm currently getting laser hair removal from Ideal Image and previously had coolsculpting about two months ago. I don't have any complaints about the laser hair removal yet.... and really my review is more on the service not on the actual procedures. When I first went into my consultation for the cool sculpting in my abdomen area I was evaluated by two different people and was told I was a good candidate so I went ahead and agreed to have the procedure done and we got financing set up and scheduled an appointment. It was determined I was going to need two sessions. So the first session was done in November 2017 about two months ago and I have not seen no difference yet, which in all honesty I think it is too soon to actually determine if there even is going to be a difference. I just recently went in for my second session and when the lady was going to start on the cool sculpting this time she kept touching and looking around my belly button, she called in another "nurse" and she looked at my belly button as well. They both said that it looked like I have an umbilical hernia and that they would not be performing the procedure on me without a doctors note since they said that the cool sculpting can aggravate the hernia more or that if it was determined that I have a hernia I would get my money refunded for both sessions. The lady asked me if my belly button was like that since before the cool sculpting or if it got like that since after I had the first procedure and I told her it was like that since before, which I am pretty sure they can look at my before pictures and see that my belly button protuded our the same way. So I went to the doctors and it was determined that I do indeed have a hernia. I got my doctors note and took it to them for which they said I would be getting a call back to explore my options (either get refunded or credit it towards something else). When I did get the call back they told me they would only refund the amount for the session that I had not received and the session I had already received was not going to be refunded at all because I would still "benefit" from the procedure even if I have a hernia. She said that she didn't know where the confusion came from about the "nurse" telling me I would be refunded for both sessions. I honestly feel like I should have been refunded the full amount because I feel like I was deceived into getting the procedure even though I was not a good candidate. It honestly just feels like they want your money. If the "nurses" that evaluated me would have told me from the beginning that I was not a good candidate or that there was a possibility of a hernia then I would have never agreed to the procedure. Not only did I waste my time and money but they also put my health at risk, which above all is most important. Right now it's too early on after the procedure to see if the cool sculpting will affect my hernia but I don't see much of a "benefit" to the cool sculpting like the person I spoke with said I would have if they just aggravated my hernia more. I should have read some of the reviews on here because from the looks of it it looks like they care more about the money not their customers being satisfied.
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