First, the selection is very poor at this store, even with the normal shortages and limited quantities, this store is the worst of the ones in the Phoenix area. I am obsessed with their clothes and go weekly to a LL store, but the ladies that work the registers at the Biltmore store were totally uncool about an exchange (with tags, new item, and I was buying lots of stuff), and the Scottsdale store did it no problem. They were actually wrong about the number of days to do returns and gave me incorrect information! Even though the Biltmore location is the closest to me, I will do all my shopping at the LuluLemon at Fashion Square and Scottsdale Quarter from now on.