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| - Called them out because AC stopped working and I suspected the coil had frozen over due to my kids closing the vents in their bedrooms. First they send out a sales guy who tries to sell me a new 3 ton system for TWELVE THOUSAND dollars. Are you freaking kidding me, that was twice as much as the two other highest quotes I had received for replacement!
Technician (I will leave him nameless for now) told me no it wasn't the coil, your system just needs refrigerant. He put FOUR pounds in my system which is practically an entire charge. Then the tech stayed for hours trying to still get it to work, realizing that the coil was in fact frozen over like I explained to him earlier. The coil was not at all dirty because I had just had Sears out to clean it. After defrosting my coil with my hairdryer, the tech still couldn't get the AC working because the compressor kept overheating every ten minutes due to being overcharged, I had never had that issue prior to them coming. The compressor had been working fine. There is a thermal overload protector that shuts down the compressor when it gets too hot. There was so much refrigerant in the system that they literally destroyed my compressor. The tech was outside running a garden hose on it trying to cool it off. He wouldn't admit that he needed to take out some of the refrigerant he had over charged the system with, so guess what? I was secretly supervising what was going on, heard a loud hissing noise from my backyard and smelled a very foul odor. He got very nervous and started acting very strange when I walked over, "wh- who's there?!" Just me, a lowly homeowner, we lowly homeowners don't know anything about AC systems!
***This guy was actually bleeding off excess refrigerant straight into the atmosphere, instead of into the recovery tank, in direct violation of EPA requirements!***
And yes, he still charged me for all the refrigerant he bled off, $400 of refrigerant at $100 a pound. He claimed that he had gotten the system working again and went home. All night long and the next day, I could only get it to work for five minutes at a time, then the compressor would have to cool for hours then only work again for another five minutes. The membrane in the compressor was destroyed from the excess heat. Goettl destroyed my compressor and refused to fix it for me. The system was too old to be worth the replacement cost of a new compressor so I had to replace the entire AC unit. It cost me $5800, from another company, not $12000. Do not under any circumstances give your business to them!
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