Ok i have to give props to the barista that made my coffee this am. I stop every morning on my way to work to get my latte and its always super fast! This morning however they were crazy busy and looked like only 2 girls working. It took a good 5 mins for the girl taking orders to turn around and acknowledge me (granted she was getting something ready for the person ahead of me) which was annoying, but it happens. I order my coffee and am watching the barista in charge of making the drinks and this poor girl is drowning while the other girl doesnt seem to be doing very much. i waited for a good 10 minutes while observing. All the orders were messed up and people kept coming up to ask about their order and then changing it, being in the service industry i KNOW how frustrating it can be. The barista kept her cool, kept a smile on her face and was still so nice and apologetic for the wait. I dont know her name, but she had really long black hair, this chick needs a raise or something because THAT was the kind of customer service i want working for ME. So, to the dark haired girl at coffee bean, you go girl!