COX COMMUNICATIONS is a clear contradiction in terms. The actual experience does not match the advertising hype. COX's sales staff aggressively seeks new customers but does nothing to retain their old ones. Their marketing Over Promises & Under Delivers. (OPUD). We have had a billing, email & service error that has gone uncorrected for YEARS. COX has done absolutely nothing to straighten out what appears to be simple problems to solve. We eagerly await more consumer choices for the Phoenix area so we can permanently cut the cord with COX. My wife and I could not be more displeased with COX's lack of competency, service and respect for their customers. They bash their competitors. They even bash Apple Mail, for which we have had only exceptional service for the past 15 years. Thinking of COX? Maybe think again!!!