This review is not directed at this store but at Century Link in general. This is a horrible company and I don't know how they manage to stay in business. While I was using their internet service I would lose connection almost on a weekly basis and when I did have service it was often painfully slow. I finally was able to cancel and returned my rented modem via mail with the box and label provided to me. A month later I received a bill for unreturned equipment. Needless to say this has been a nightmare and I've contacted the company on a weekly basis since in order to get this resolved. Finally today I was told it will not be resolved without a tracking number and or receipt which I cannot find. (I wish they had told me this 7 calls ago) Come to find out, this's a common issue with this company. All you have to do is do a google search. Seems like a complete scam to me. I wish I would have kept the modem so I wasn't just out $109 for nothing. I highly recommend that you do not do business with century link and if you are already using their service save all receipts upon returning the equipment whether it be by mail or in store.