I love going to spa.... and have been to a lot of them thought out the years. Staying at the THEhotel so decided to to try out Thebathhouse. I was looking in my room trying to find the spa menu...there was none. Luckily I had my computer with me, I was able to look for it on line. When I asked the concierge about it. They said that it was one of thing they cut back on when the Hotel went "GREEN"... I think it's stupid. It makes it inconvenience for the guest who is trying to find out about the services.
When called to make a reservation.... it took the call to reservation center where they can't answer any questions at all about the product or services. Asked reservation to connect me to the front desk of the spa. They would not so I was put on hold 3 times while they were trying to get me an answer. After all that the answer that I was give was wrong.
After making some noise I was connected to the front desk of the spa. Don't understand why they couldn't just connect me in the first place.
Once I got there for my appt the place seem nice. I booked the men package...which was a facial and a massage. Had a tour by a nice attendant. So decided to take a dip in the jacuzzi before the treatments. That was wonderful. Got the facial it was ok, it seems rushed. But the saving grace was was the massage. I had Tony as the therapist strong hands and really listen to your body. He went over the time by 15 mins. no additional charge. HE was AMAZIIING... after a wonderful massage i went into the eucalyptus steam room, then another dip in the hot tub. I would go back but will call them directly to book here's the direct number 702-632-9172