I stopped in for an oil change. I was informed there is only one price, and it would cost $47.46. There was a mix up when it was time to pay. They swiped my debit card THREE times because of the confusion with another customer. I left and went to get the free car wash. I was informed by the man at the car wash that I had not paid for my lube, and must return to pay. I went back and they swiped my card again. I checked my account when I got home, and found I had been charged twice. I called and was told not to worry one charge would drop off. A couple of days went by and I checked my account again, both charges had been processed. I called back and was told I must return to the station. I went in person and was told I would be contacted by someone from the company about my "supposed" double charge. I received a call from a man that told me I would have have to file a dispute with the bank. Mistakes happen, but NOT one time did anyone that works for Terrible's say that they were sorry for the aggregation they put me through. Suffice it to say I don't think they will have to worry about winning any customer service awards.