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| - Visited your location in Las Vegas, NV Fashion Show Mall. I visited on 12/9/17. We were celebrating my friends 47th BD. Our waiter was named Chaz. It was our first time experiencing the Sugar Factory. We asked our waiter a few general questions abt the signature drinks in the goblet. For instance what did he recommend and how much. He
throughout a money amount of I think its 41.00 i'll be back. It took Chaz a long time to come back to the table. We had more questions abt more drinks and food. He answered as best as he could I guess. I'll be back. He disappeared once again leaving us hanging, he left us in total 3 times. In the interim we asked another waitress was he new because he appeared to be in a fog and didn't no what he was talking abt. She responded no he has been here quite sometime. We asked her how much were the goblet drink. She gave us a completely different amount. We asked the couple next to us who had Chaz also, how was he treating them with the service they were provided. They said he disappeared on them too and were waiting for him to come back to the table. He got their order wrong etc. Upon arriving back to our table we asked him not to go anywhere, we were new to the experience, please don't disappear on us again and to be patient. When we proceeded to continue our questioning he would answer and talk to us like we were children and in a condenscending manner. There were what appeared to be 2 or 3 Managers standing around doing nothing but talking and laughing with one another. They were not walking around asking customers if everything is ok and do we need anything like good management do. May I add Chase was laughing and talking (sucking up) to them as well!!! Our experience was so awful it killed the rest of our evening. It was our last night in Vegas, we wanted to go out with a bang!!! And did we, we were so miserable when we left your establishnent we went back to the hotel and packed our luggage and went to sleep. We were to make one more stop but the experience sucked the life out of us. I had read all the negative reviews before going here, against my better judgement took a chance anyway. I see why all the negative reviews abt Management and some Employees. Instances like these will cause this location to suffer and eventually close down. I am surprised nothing hasn't been done abt it because of all the negative reviews on service, food etc. It needs a new vamping of mgmt, empl. I should had maybe tried the one in my hometown Illinois. By the way, we had drinks and food and it was a waste of money. Food mediocre not that good. And one of the drinks had to be sent back and replaced.
To date I have not heard from this establishment. I reported them to the BBB and they have not gotten an response as of jet. It's almost Feb. complaint was filed and reported incident to them Dec. Bad business from the top to the bottom. REALLY!!!
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