I bought a condo in the area and this is the closest Starbucks to me excluding the mall and old town.
Every single time I come here, my drink is made wrong. I order it the same at every Starbucks so I don't know how else to make them understand.
The problem I have is the lack of customer service.
For the most part I would just let it go and drink it. After about the 5th or 6th time I started asking for it to be re made. I would get an attitude when I would ask or snarky comments.
For example, I can tell just by looking at the color of my coffee if it's wrong. So I kindly told her before she handed it to me that it's too dark and will be too strong. She had it remade then told me it didn't look any different than before. I said I could tell the difference. She again stated she couldn't. Then told me the lighting inside is different that outside.
The final straw was when I went yet again. I could tell it was wrong. Again it was too dark. When I asked for her to remake it, she dumped out about half and put milk in it.
It tasted horrible!! Like watered down milk. My pumps of syrup were either not added properly or were dumped out. I took that drink down the street to the Thomas and scottsdale location. The guy working was so nice. I was honest and told him what happened. He apologized and remade my drink for free even though it wasn't that stores fault. He told me they have a ton of people go in their location with the same complaints about the other Starbucks. He remade my drink, had me taste it, and made sure I liked it.
May sound crazy over coffee but at 3.08 a pop, everyday, it does matter.
I will never waste my time or money here again.