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  • Just needed a health certificate for travel. Ended up sitting there for two hours. I asked if I needed to bring anything beforehand - I was told just bring our dog - I brought our previous health certificate just in case. 1 hour of waiting and they tell us: "oh sorry there's nothing we can do because we need your dogs updated medical info." Well that would've been nice to know last week when I booked the appointment so I could get it faxed over from CA! Now we have to call over there, have them fax it here, waited another hour for them to print a health certificate out... Ughhhh! What a bad customer service experience. =(
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