Customer service sucks. Waited in line for an hour. A couple at the desk seriously took 30 minutes to get settled. It seems like they have reservations and no reservations in the same line so it takes forever. What seems like a good deal is overshadowed by the $10/person every day for additional drivers. There were easily 35 people in line with three people at the desk... Moving slowly. One of the desk people walked away to take his lunch. I get that people need a break, but to not have a replace my for him on a busy Sunday morning is not okay. I wouldn't recommend them. Our suv was a smaller model than requested but I was so damn annoyed I didn't want to fight. I wanted to get on the road. Add at least an hour to your visit if you want a car.