rev:text
| - This review has dates back to 2012 just before the distillery opened. I had THE BEST customer service experience of my entire life.
I popped into the distillery in November to pick up some Christmas gifts for my one and only. He likes Gin! I had found out all I needed to know on the website so I drove and drove and drove as far away as I could possibly drive to get to the distillery. Just kidding! But it is a hike from Summerlin.
So me, my mom and my sweet baby in his stroller entered the elusive distillery. George was warm and inviting and promptly welcomed us and gave us the tour. I told him I was ready to buy a bottle of moonshine and a bottle of gin. Alas, sadly, he could not sell them to me for 6 more days until he got his liquor license. Noooo! Waaaa! I was so sad.
No worries, says George. I'll bring them to you next week. Write down what you want, and your address, and I'll deliver them. What?!?! Am I hearing things? You are going to deliver a measly 2 bottle to my doorstep during the week of your opening. He said yep...and you can pay me then.
Sure enough...6 days later, George calls and says he is on his way. He hand delivers my two bottles. I felt like a real prohibition rule breaker. Got me some bottles of liquor in a brown paper bag in my driveway and slipped George the cash. George wished me well and gave me a big distillery style hug and went on his way.
I repeat, I have never experienced such fantastic customer service in my life! What an establishment!
Hubby loves his goods. He says the gin has a menthol or minty flavor to it; different from your average gin. He gladly shares his moonshine with visitors but insists they swig it out of the mason jar.
If you haven't been, go. It is such a cool addition to Vegas. A great spot for gifts! We also scored super sweet distillery t-shirts for husband and dad. The distillery is cool. During my visit, the staff was sitting as the stainless tables, hand labeling and writing on the bottles. Pretty cool. See for yourself!
|