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| - Peggy R., you don't even go here.
Over the past 72 hours, I have been on the phone with Centurylink for an unbelievable cumulative 12 hours, talked to seven supervisors, and about 4837829 nakedly new call center reps. They have sent technicians out TWICE.. to wrong addresses that were not the one I have confirmed with them time and time over. It is an ENORMOUS complex, how do they get sent to the complex across the street?!
They also sent me and charged me for a modem even though I told multiple representatives that I already had one. At this point, I was certain this was all a joke.
Today, an activation notice was left on my door. Finally, right?
Except when I called tech support to tell them I couldn't get it to work, they told me that it looked like "the service order was marked as completed, but they didn't activate the internet correctly."
Every single time someone said they would take my number and call me back, they did not.
Most of the representatives I spoke with tried to refuse to pass me to a supervisor.
They do not put notes in your account, so prepare to repeat your situation to every. single. person. that you talk to, and you will NEVER reach the same call center because it routes you all over the place from India to the scary hills in Alabama to Ohio and also probably to hell. (On a side note, with Cox, residents in your area will always reach the same call center, which is fantastic!)
tl;dr: Don't be cheap and get Centurylink, it is NOT worth it.
We never had any issues with Cox. Thank you for being reliable, Cox!
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