Coming into this Starbucks is like having to remove an eyelash out of ones eye! It's painful and irritating. The service is consistently SLOW and the service is "caddy and downright bitchy" from the barista side of the counter. 12 minutes to wait for an iced coffee. NO LIE OR EXAGGERATION. The store is laid out in a way that is confusing and wearing of the patience while waiting for a drink as there is mass chaos and confusion. I know I have choice and other locations but this location is convenient to work and home and I try to go in each time with a glimmer of hope that it will be different but sadly it is not. Upper management needs to address the poor customer service and store layout.