My parents use this company (Peoria location) for their second home in the West Valley. Unfortunately, I am the one that has to interact with this pest company. I've been urging them to switch companies, but they don't want to. Here are my problems with them: 1) Very limited Saturday availability (closed on Sundays) 2) Long telephone hold times - don't expect to get a live person every time you call & they sometimes don't return phone messages promptly (by next business day) 3) High turnover among pest techs 4) Techs are sometimes late to appointments even with a 4-hour window. These are the major problems I have with the company. If it was up to me, I would switch in a heartbeat. Not recommended.