My wife and I arranged for a party at Luv 2 Play. We purchase a package birthday party thinking this would be a great experience for friends and family. What we encountered was a complete nightmare. We were lied to by employees regarding services provided, and could not get a response after our initial deposit. After 23 phone calls we finally had a response just 3 days prior to the party. All the information that we were told was incorrect, and the food could not be provided due to the kitchen being broken. Then to top it off we had to deal with management who screamed and yelled at me right in front of other family and friends. So unprofessional. I actually had to calm down the member of management and walk her to the front of the store. The manager harassed me throughout the party for payment. Then overcharged me. I would never take my kids back to this location, nor have a party here. Management who have tempers do not belong around children. The experience was a disaster. I contacted corporate offices to discuss what had occurred. They could care less, they just want your money!