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| - The food is good but the service isn't worth it. I would say unless you're spanish speaking... this place isn't where you want to go; ESPECIALLY when you're hungry and or diabetic and it's been hours since you last ate/drank.
the girl who took our order didn't speak any english, i mean NONE. i understand its an el salvadorian place and I'm perfectly accepting of the fact that english may be a 2nd language but to speak zero english is rough for the customer.
she stood at our table and didn't say anything, she just stared at us. then she asked me if i spoke spanish, which i don't cause i'm Filipino not Latin, I told her no, then gave her my order.
I wanted 2 papusas and a coke, i said it slow (without being rude) and i even pointed at the picture; again she asked me if i spoke spanish, still no. Then my boyfriend said his order: carnitas burrito... she looked at me and said "que" - so i repeated it exactly a little bit slower this time "carrrrr-niitas burrito"
we got our order: my bf got his burrito, i got 1 papusa. nothing to drink. as which point i repeated, i wanted 1 coke and 1 more papusa. she smiled and nodded. still, I got nothing. she stared at me from across the room and every time i looked up to see if she was going to bring me a coke, she looked down at the floor. no coke ever came and that 2nd papusa -- forget about it.
we were one of 3 tables occupied... so it wasn't busy. it wasn't loud, it wasn't anything... there was no excuse for the horrible service. 'Coke' as a brand is thee most popular product in the galaxy... there should have been no reason why she shouldn't understand that when i said coke, it meant, please bring me one, not, i just like to say the word. To top it off, I'm diabetic so by this point it had been 8 hours since the last time i had anything to drink or eat so al i really needed the sugar, i was starting to shake and feel faint.
i understand that not everyone speaks english but if you're going to hire people to take orders for your restaurant, that person should really have a basic understanding of the language or at least some sense to put two and two together.
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