I was a little weary based on some of the previous reviews but I'm certain people just look for things to complain about sometimes. The cigar selection, while not massive, is very nice. It has a bunch of cigars I haven't been able to find elsewhere (thus forcing me to spend more money than I would have liked). Someone mentioned the markup was insane, well I don't know where else they've been shopping because I thought the prices were fair, and in some cases lower by a dollar or more than previous smoke shops I've been to. The person who rang me out was very friendly and we had a nice little conversation. I can't comment on the lounge because I didn't stay but I would definitely return.