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| - HORRIBLE BUSINESS BEWARE. Very bad customer service. I want to warn people looking for a relaxing and soothing experience to avoid this spa because of the owner Jim Lankes. I hope all readers of this review and the many other 1 star reviews will think twice about frequenting this establishment and leaving their credit card number with him. There are many other reviews commenting on the kind of person he is is and how horribly he treats his costumers. Heed the warnings! I wish I had. I am not the first person who has received shabby treatment and I am sure I won't be the last.
This is what happened to me: I showed up for my appointment with my favorite masseuse Michael, which had been confirmed by the spa the day before. When I arrived, I was told he was no longer employed there and I was with someone new. I questioned the girl about what massage techniques she used and found she couldn't answer the question. She said, "What do you mean? I use my hands and elbow." I questioned her further and found she had less than a year experience and had only taken a 8 mos. course at a community college. (other reviews here talk about the spas' inexperienced help.) I didn't feel comfortable with such an inexperienced masseuse and told the front desk I wanted to reschedule. They told me because of the last minute switch, I could reschedule with another more experienced masseuse the next day. I made sure there would be no cancellation charge before I left. I told the front desk that if there was going to be a charge, I would see the inexperience masseuse because I didn't want to waste the prepaid massage.They assured me there would be no cancellation charge. As soon as I Ieft, the owner of the spa charged me an additional $49 cancellation fee on top of my prepaid massage and was unwilling to reverse the charge. As a matter of fact, he caused an ugly scene yelling and screaming at me on the phone because I wanted my money back. He called two times screaming and I hung up each time. The next time, I didn't pick up and he left a nasty message. What business owner acts that way? That is nuts. I have never seen anything like it. If the front desk made a mistake by not checking with him before waiving the cancellation policy, that was their mistake and his obligation to stand by what they told me. In short, the owner of Divine Skin Spa, Jim Lankes, was out of line and created another very unhappy customer. He is clueless about how to treat customers.
Groupon was quick to refund my money (they have great customer service), but Jim Lankes of Divine Skin Spa has refused to refund the $49 he charged me.
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