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| - I've been shopping at Costco for years, and it's probably one of my favorite places to go. They have a little bit of everything, and I can usually find what I need here. But, this location itself seems to make me sad and depressed, for a variety of reasons. It's just not my favorite store. I'll tell you why.
For starters, The reason I have it 3 stars instead of 5 is the staff. They aren't rude, but I've had better service. I usually hit the customer service counter every so often, and that's where I feel like I've gotten the blow off. A handful of times I went there because they didn't send me my coupon book to know what's on sale. I will usually go to the counter and grab a book so I can add or subtract from my shopping list depending on what I need and what's on sale.
One time I asked the girl about the coupon books because I still don't get them in the mail and she didn't have any at the counter. Her response? "well, we can't guarantee that you get a coupon book and we don't have any here at the counter. Sorry, you need to look online." She didn't even make an effort to check my account, inform me of when a new set will come in, or anything. She continued on with her paperwork and that was that.
Look, I'm not a stickler about it, but in years past Costco has been pretty good about mailing me coupon books so I know whats on sale that month. If I don't get one, I grab one at the counter. If push comes to shove, the people will usually look it up to make sure my address is current to ensure that it's getting to the right address. Apparently, not here! I guess it's to much work for them!
I've had other similar situations with the staff here as well, kind of getting the blowoff. Another time I went to print some pictures and their photo machine went down. 3 days later the guy told me that I'm better off sending them to another location. I asked if he could forward the pictures to the Deer Valley store, and he said that he wasn't able to do that, so I need to go home and upload them to that stores machine from my home computer. I'm not suggesting that he's lying, but I just am so irritated that I had to wait 3 days to figure this out. I would call, and they would say the machines under repair and home to be back online by 5. Then, it wasn't and they kept me waiting and calling until the guy finally called me at home and told me that it looks like its going to be a little bit longer before it's fixed and to resubmit.
Overall, I love Costco, but this store just isn't my favorite. Plus, sometimes the bathrooms have been in disrepair with at least one toilet out of service, if not more. Yes, they are clean and well maintained, but something's always out of service when I'm in there. Either a toilet or two, a sink is down, something. I still go here because its closet to home and easy to get to, and overall it's not that horribly bad. Just a mediocre staff with some minor flaws, that's all.
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