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| - I love the online presence that Matthew Yu created for Izzy, the prompt and friendly communication he maintains. I felt welcome there even before getting there, so I decided to make my first investment into chemical relaxing (Magic Straight Perm) at this hair salon.
A girl who rarely smiles comes up to me, looks into my eyes and without a hello or an introduction of her name, starts to get me prepared. Fine, I've seen way too many servers in restaurants with the same kind of distant attitude, it might be personality thing. Work is too demanding, perhaps. Still, I appreciate people who make me feel valued as a customer, spending my hard earned money for an experience, not just a product.
People feel conflicted about their hair, especially women, and I might not be able to communicate everything exactly in my Korean. I could feel her exchanging looks with her colleague when I was trying to communicate that although I'm not entirely happy with my current state of hair, I would appreciate her getting me closer to what I wanted.
She did a good job for what was being asked, and the $110 I spent wasn't a waste entirely. I left feeling quite a bit sour, though, and would not return to her. I really want a stylist with whom I can connect long-term, who doesn't talk down, someone who treats me like a client rather than work. Clients can be made to feel empowered or really insecure by professionals including personal trainers and stylists. I really would like to find one I can stay with long-term.
Maybe I'll try Matthew next time. He's very popular and is still by far has the most personable presence on Facebook.
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