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| - First time here and we had an interesting experience - enough so that it warrants 4 stars, almost entirely for the customer service!
Our initial view of the place took in the beautiful tropical plants surrounding the outdoor patio - very nice. The front doors were open & we were immediately seated. (Be warned - it is pretty loud inside.) Our server, Justin Rex, was professional and informative, giving us the history of the restaurant, which used to be Bobby McGee's. He took our drink & dinner orders (Bob's Salad for me with exclusions, Southern Fried Chicken for hubby, Stuffed Baked Potato for our friend). While Justin returned frequently to refill our glasses & the cornbread, it took over 30 minutes to get our food. Although he told us twice that our meals should be coming up soon, after the second time my friend said "You told us that 15 minutes ago...". He apologized & their meals soon arrived. Mine, though, took a bit longer. While everyone appeared happy with their dishes, my salad was sadly lacking. I had requested no tomatoes or walnuts (allergies), but what I got was lettuce, apple slices, cranberries, goat cheese, 4 very small pieces of chicken, and some nut pieces. We let Justin know, and the manager came with a small dish of chicken to add to my salad. (A nearby table patron ordered my same entree salad & it was HUGE! So at least I know what it's supposed to look like.)
Here's where the restaurant shines - its customer service! Manager Taylor Branch took "full responsibility" for the error, which I've never seen done in current food service. He kept an eye on us throughout our meal. As Justin cleared our plates, I pointed out the 3 small pieces of walnut on the rim of my salad bowl; he asked if I was allergic, and I confirmed this. I then went to the restrooms. When I returned, I learned that our meals had been made complimentary because of all the trouble we encountered. Taylor came by our table again, extremely apologetic, and both he & Justin asked us to give their business another try sometime.
We appreciated that the first item placed on the table by Justin was his business card stapled to a comment card, which also listed his name. It was equally appreciated when Taylor also gave me his business card. (This is a really nice, professional touch.) These two gentlemen went above & beyond the call and should be commended for it. They were definitely worth the tip we left. We will be back!
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