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  • Love the location and the patio area of this place. Good is good. Drinks are good. Love the splash pad for my kid. And the associates are friendly. Operations have gone downhill. We used to come last year almost every other Saturday and had no problem. Now, on Saturdays and Sundays (at least), be prepared to wait 30 minutes to order your food/drinks with lines out the door. Management does not seem to know how to staff for high volume times because they have 1 person taking orders and 1 person making coffee/tea drinks. With the amount of people you have coming through those doors, 1 more cashier and 1 more barista would make the flow thru so much better and your people while already wonderful would have far less stress. MOMS and DADS... please be aware that you cannot change your children outside anymore for the splash pad unless you want to be embarrassed by management. I was changing my kiddo (which I've done MANY times before at the Orchard) on my own personal blanket in the grass and a manager ran up to me and reached out a hand to cover my child's nether regions (did not actually touch it) and let me know that this was part of the dining room and that we could not change kids outside. They do let dogs inside the building which I also thought wasn't allowed... but... ? This manager in general was not very friendly when we had an interaction inside either so maybe it's just him. All this to say that we probably still will come to the Orchard occasionally because it's the only splash pad that is relatively close to home and I love the Passport green tea and patio but things arent as great as they used to be which could be easily fixed.
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