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| - The only reason I'm giving AccuTemp two stars INSTEAD of one is because their replacement specialist Mike was awesome. If we could have dealt with him the entire time we would have gone ahead with the repairs -and likely be giving them a better review right now.
The reason they are getting such a low rating is because:
I called AccuTemp originally because I liked the fact that their technicians are non-commisioned. I told the lady who answered the phone that I needed to schedule a repair estimate. She responded, "A repair estimate. Okaaay." My initial instinct was to hang-up. I have an A/C unit that is functioning subpar and I'd like someone to take a look at it. Call it what you want, I could do without the attitude I was getting over the phone. But I thought, just because receptionist irks me, doesn't mean their technicians aren't great. So I clarified what I wanted and we scheduled an appointment for a couple days later.
We wanted an estimate for replacing the Air Handler up in the attic at a rental property. The replacement specialist (Mike) gave us a quote, but suggested that we have one of their repair technicians take a look at the unit since there might be a cheaper solution to our problem. We found Mike to be very honest, professional, and courteous.
So we set up another appointment with a repair technician. We scheduled several days in advance and were told he would arrive between 1-5pm on Friday. On Friday at 5:20pm the renter's called to let me know that nobody had showed up/ were wondering if they should keep waiting. Now granted it was Memorial Day weekend, and I'm sure they were slammed, but a courtesy call would've been greatly appreciated. I called the office and got the voicemail since it was after hours. I left a message and waited hoping someone would call me back. Finally I thought to call Mike (replacement technician) on his cell, even though he wasn't involved with our repair. Within minutes Mike called me back and said he had called the main office and they should be getting in contact with me shortly. Again, awesome customer service by Mike! The main office did call shortly and said they could have someone out there around 7:30pm or the following morning. The renter's were NOT happy with this at all as they had Memorial weekend plans, so we rescheduled appt for the following Tuesday.
Late Tuesday afternoon I get a snide phone call (same receptionist, lots of attitude) that the repair technician is at the rental property, but nobody is home. At the same time the renters are calling me to let me know it's almost 5pm and nobody's showed up yet. So I asked the receptionist if she was sure he was at the right address (Ave not Dr. or St.) Turns out he was at the wrong address, She apologized and said he'd be there shortly. He suggested we have two parts replaced. But before he could replace anything we needed to install plywood in the attic so he could have easier access.
In speaking with the receptionist to get clarification over what exactly was needed, she said two 8'x2' sections 1inch thick ($50 at home depot). I asked if the sections could be cut at all so we could fit them in our car, but she said "No." and suggested that we "rent a truck from Home depot". We live 60miles away from the rental property and the whole process was turning into a huge headache.
So we went with a different company. Visca A/C -(http://www.yelp.com/biz/visca-a-c-phoenix#query:visca%20air) Their estimate for the same two parts was half the price of Accu Temp's (granted Accu Temp is a larger company/ probably has more overhead costs), but after checking the A/C they also said only one of the two parts even needed to be replaced /the other was working perfectly fine which again cut the cost of the repair in half. And they said the attic was easy to navigate -no need for any plywood!
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