The only reason why I even bothered to come into this store was that I had a $130.00 coupon as a result of my not utilizing the furniture protection plan that came with my sofa and love seat.
The purpose of my visit was to find a simple living room chair. The salesman was pleasant and somewhat knowledgeable about the chairs. He told me that they were having a sale during this visit and I wouldn't be charged tax. He told me that price I saw on the chair would be discounted by about $35.00.
I chose one and he rung it up again offering if I wanted to purchase the protection plan. I declined since it is a waste of money.
He asked me if I wanted to pick it up or have it delivered. I said delivered and that would run me an additional $79.99. Since I had this coupon I decided to go ahead with the purchase.
I asked for delivery. He said I could pick a day but they can't guarantee the time. Big pain having to hang around the house however, that was the only part that worked out well.
When I got home I noticed on my receipt that I was charged over $30.00 in tax. I called him back and he explained that delivery has tax on it. I told him not that high on $79.99!!! He then told me the reason why they discount the furniture is to bring it back to the price I saw on the floor!!! Again a misconstrue.
Later on that same week I got my statement and noticed I had a credit for $10.70. There was no receipt nor explanation. Again I called the store. Since I had chosen a weekday delivery then the cost is only $69.99 so they were refunding me the difference. The $79.99 applies to Sat deliveries only. Then I was told delivery charges increase if you buy more than one item!! Sorry I should have been given that information up front. Thank goodness I chose a weekday and only bought one thing!
They connected me to my sales rep and I asked him about this matter. He said he is relatively new there and they just put that matter into place a couple of weeks ago. No excuse. Sorry!!
I did get an automated call two days prior with my "window" of delivery. I hung around the house and they were here within a half hour of my window. The delivery went smoothly and and the chair is in good shape.
That's the only reason why I'm giving this place a second star. They will not see me again and I guarantee you I will check elsewhere when I am in need of furniture. They need to get their act together!