I love me some Panera, but they must be really off their game tonight at this location. The staff was running around playing and being really loud. They were already closing things up at 8:30 pm when the closing time is 10:00 pm. The cashier was on her phone while ringing me up. Almost everyone on staff had ear buds in and took forever to get the food. It wasn't busy at all. There was one person in front of us and no one after us for 15 minutes. Well over 20 minutes before getting our food. Horrible experience.