This Panera is a hit or miss for me. I come here a lot during the week before work and I can normally have a good experience here. This location is like all the others in that there can be some great customer service and other times it is just ok service. I realize that this is not a fancy restaurant but a lot of these restaurants are becoming a lot more enjoyable to go to. I really like that they have the self-service kiosks in the front corner right when you walk in. I usually go for this option if the line is really busy in the morning or at lunchtime. This alternative is fast if you know how to work the system. The first time I tried to use it I had to ask someone how to work it, but now it is pretty easy. The other great option is to order online before going to this location. I really like the Panera app and it is simple to just go into Panera and pick up my order.
Once you order your food you can sit down and it will be brought to you. I really like this new system that they implemented, it is fast and usually pretty reliable. I really like getting the egg and cheese breakfast sandwiches on an asiago bagel. You can choose to have a over easy egg or a scrambled egg to go on your breakfast sandwich. I really like how they are adding different options and really catering to the customer. I also love the egg soufflés that they have in the early mornings. The pastries are great, and I love the 99 cent pastry deal when you get your lunch later in the day.
I find that the customer service is lacking with some of the staff working here. When your food is brought to your table they are sometimes rude when you have something go wrong with your food. At a lot of the other locations I do not have this but for some reason this east side location is one that I have had trouble with. Overall I will still come back here as their breakfast sandwiches, bagels and pastries are wonderful.