Horrible !
1. My service was originally connected to the wrong house.. took a week to get it fixed!
2. Provided a credit and was advised not worry about first bill, but never received a bill. They had my address wrong ! Not to mention I signed up for paperless and received no notification and now being charged a late fee.
3. When I called the response was I should have looked it up myself even though it ask for information on my first bill for registration.
4. I signed up for 34.00 speed plus the 10.00 modem rental, not once was it mentioned that there is a broadband fee and other fees my bill is 64/mo.