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  • My Heroes! When my (newly finished) basement started springing leaks it was "ServPro" who rescued me in my drying need. First and most importantly they were ON TIME!! Every other technician I have dealt with in this ordeal has treated the appointment time as a suggestion, but ServPro was prompt and polite about it. The two techs who came in to provide the water drying service carefully hauled in their equipment as to avoid further damage to the salvageable drywalls after they tore out every scrap of flooring, neatly wrapped it up and took it with them for disposal! Then, the concrete was disinfected and several (relatively quiet) industrial fans and a GIGANTIC dehumidifier were strategically placed in the room to promote floor drying. All this to ensure the room would remain mold free and would dry to it's pre-catastrophe state. When they returned to check on the status of their drying efforts, again prompt as ever, they were still just as pleasant and kind. They made this distressing situation much less of a pull-your-hair-out moment by sharing the drying process in detail, even showing me how the equipment they used to determine dampness worked. Long story short: My basement was treated as well as if it were their own. Walls and furniture were protected and saved from the mildewy, moldy funk that was destined for them without ServPro to save the day. LOVE them.
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