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  • Update: Ashley, not only have I gotten wrong information but you clearly have as well. I asked the staff to connect me to speak with you BEFORE discharging Ori, but they said if you didn't call me back there's nothing they could do. That's why I was transferred to your voicemail. Instead of blaming customers for your horrible facility with horrible staff members mistreating animals and leaving me a nonsense lengthy reply. Be professional and take charge of what your staff did. Excuses only makes a customer more upset. My father is the owner of Ori as well. Also if you couldn't speak to my father because of "privacy" issues but could write a lengthy response blaming the mistreatment of my cat on her "aggression" all over Yelp on your comment. Makes no sense. Also to inform you it wasn't ANYONES decision but MINE to discharge her. Nobody discharged her, I DEMANDED to pick her up because I was worried about her safety. To this day I am thankful I picked her up. If your staff can't handle a stressed out cat, wow I would be so scared to watch them handle an aggressive dog. Read the other negative reviews all over social media It's nobodies (including animals) fault except yours. Take responsibility for running a horrible business that treats people AND animals wrong. You also don't need to explain to me that your staff is great, I've experienced otherwise. Get off your high horse and care for your clients/animals. I've had plenty of VETS preform anesthesia, if you can't afford a vet to do it at your facility that's not my issue. Also I'm in a career where I know plenty of people and advise them all about the experience I have had. Anyone that goes here is risking their animals life.
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