I take my wife here whenever she needs to get her brows done. Her usual lady is always amazing and quick and is always pretty honest when it comes to her work.
My wife needed to get her brows done since she's going out of town the next day. The lady waxed off one side way too short. When we complained, the gentleman in front said he can't see the difference. He even said we don't wax from the side. I told him that there's redness in the area of the place you waxed so this lady obviously did. I even lined up the symmetry of the brow to the eye. It's scary that you can't tell the difference when your entire job is consisted of paying attention to details.
Even if you don't wax from the side if you line up the strips incorrectly it will take off from the side, basic geometry will tell you that. All I wanted was you guys to line it up or try to correct the issue. Instead you give us the vibe that it's our fault and we don't know anything. If you can't own up to your mistakes, what kind of service based business is this?
From a fellow business owner to the next, step up your customer service. I'll make sure to take my wife elsewhere, especially since the waxing and nail competition in this area is on every other corner.