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| - What a disappointment! We have been to Charlie Palmer's many times and each was a pleasure, but wow, something has changed. We are experienced Vegas steak house clients (SW, STK, Circus Circus Steak, Capital Grill, Ruth's Chris) and we were so disappointed with this visit to Charlie Palmer's. We made a reservation for a special occasion and this was not mentioned when we checked in at the host desk. Service was just OK, we were really not made to feel welcome at all as we had in past visits. My husband's steak was not properly cooked (we both asked for medium rare, mine was perfect, his was almost raw) and the server ARGUED with us about it - amazing. At that price point, even if he asked for well done and it was raw you DO NOT ARGUE, just bring it back. We wanted wine by the glass, saw that it was $11/$12 per glass but it didn't specify the winery on the wine menu, asked the sommelier for his recommendation. Unfortunately we did not check the bill carefully and we eventually discovered that the wine was $28 per glass, shame on us, but one more mark against them that night. The food was OK, just OK for the price point - at that cost you are looking for the total experience, which Charlie Palmers has always provided in the past - we were so, so disappointed. The special occasion was just never mentioned - this has never happened before. We will not be back anytime soon.
The one bright spot was our drink at the bar before dinner, the long-time bartender was welcoming and friendly, the way the server staff on the restaurant used to be.
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