Tonight I ordered a pizza from Angelina's online for delivery to my new address in Dormont. It was called a Portuguese pizza and sounded very interesting. Their website was a bit slow but easy to navigate. I promptly got an email containing the receipt and telling me the pizza was on its way.
An hour and a half later the pizza had still not arrived. I called and asked about it. "We haven't made that pizza in two years", they replied. "So why is it on your website?" "I don't know. We tried to call you" (my phone was in my hand the entire time I was waiting). "So there's no pizza coming?" "No, I guess not. Sorry".
And that was it. No offer to make it right. No suggestion of another pizza. Just sorry. And click.
I wouldn't eat here if they had the last food on earth.