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  • DON'T WASTE YOUR TIME AND MONEY. If I could put negative stars I would. This is my experience and it's very disappointing (should have looked a yelp first!!): I was very excited in the beginning and even more excited when we first received our cabinets. What is disappointing is the communication with this store and every time we would call in, either Mike or Patricia would answer and 9 out of 10 times we would not receive a call back OR we would have the sense that we (my husband and I) were being ignored once we mentioned our name (which is why the last two times I called I waited on the line and then the last call I refused to give my name and wouldn't you know it, I got Alex. Alex is the sales rep we've been working with). It was sad that I had to resort to e-mail in order get some sort of response. We were told, by Patricia, that the handles and the soft close hardware would be mailed separately. Handles comes in, but come to find out the soft close hardware were supposed to be with the cabinets when we drove to the store location and picked the cabinets up (the correct info came from the third party contractor Rob). The original measurements of the kitchen were off, but that was due to the warped pantry wall, and Rob not seeing that issue when he first came out. NOW, we have to change two of our bottom cabinets, return the crown molding (No where in the instructions, and none of the reps informed us that we needed to place two by fours behind the upper corner cabinet, to make up 3 inches on either sides to make sure all would align and so that the crown molding would not bump into the cabinet door), and STILL have to wait for these items to be shipped to us. I requested a refund for the entire setup via email AND verbally, but they sent the contractor to "remeasure" and resell us on solutions (which we've been asking for solutions for the past 2+ weeks!). In the long run, I would NOT recommend this company to anyone. This has been a learning experience and I will definitely be using a different cabinet company in the future.
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