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  • Portillo's in Tempe is close to home and my son and I enjoyed watching it built.. Though we spent a couple of years in Chicago, we had never been to Portillo's, so we didn't know what to expect. We loved it. I'm surprised at the number of critical reviews since the place has been full of very happy people the two times we've visited. We've had the beef sandwich with hot peppers, the Maxwell St. Polish, a burger, a hot dog, fries, onion rings, and a cake shake. I thought the beef sandwich was outstanding and its grilled onions thick and succulent. The Maxwell St. Polish was huge and perfectly grilled. Son loved the burger and the dog and refused to share the cake shake. I'm determined to try much of the rest of the menu but it will be hard on future visits to pass up the beef or the Maxwell St. Polish. The beef sandwich comes with just the amount of gravy you prefer, from "dry" through "dipped". The gravy is delicious and the bread soaks it up nicely. It's similar to the old standby menu item "roast beef sandwich au jus", or "French dip" except the beef is more generous and flavorful. If you are put off by a sandwich roll moist with gravy, order it "dry", but you'll be missing out on some of the goodness. Peppers and mozzarella add even more joy. It's well organized, well-staffed and efficient, with very friendly employees, and it's amazing to be able to say that during its opening days since the crowds have been impressive. On both our visits, the officers who directed us to parking spaces were very helpful. If someone had described Portillo's to me initially as " large, crowded and loud" , I might have hesitated as I'm long past college age and also appreciate fine dining, but I found the atmosphere to be a lot of fun. I enjoyed the woman at the pick-up counter who rhymed the orders she called. A room full of happy people enjoying good food creates an infectious atmosphere. As we made our way outside and walked past the outside tables, we saw a lot of contented smiles. If I could change anything, I'd wish for hand-cut, home-made fries. My son and I decided we will return regularly and check out the rest of the menu.
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