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| - Doing a super remodel in North Scottsdale in a million plus home. Most windows needed to be replaced as well as sliders, two doors, and we created new large custom four panel slider for the great room. Our contractor suggested K&J Windows as they were a company he had worked with on numerous jobs. The Sales Rep, Joe Golden came out on two or more occasions,(I was still living in Denver at the time, I know of two occasions). We were quoted May 9, 2017 for Milgard Essence, (top of the line), with a stainable interior so to match the other finishes being used in the home. Time line was described to me personally as 4-6 weeks, and if lucky, maybe three. This was appealing because with all new interior features, we could not proceed until the windows were in. Mid August the windows came in part. We were told some came in wrong, some came in damaged. The problems were described to us as problems with the manufacturer. Once the windows were installed, they left them incomplete, with damage to stucco and interior walls, as well as white screens for our dark stained windows, and wrong size screens. We had to pay extra for the finishing as K&J said that was not something they were responsible for, due in part to the preparation of our contractors, huh? Hello, open walls, make it work. Since speaking with people in the area, their windows were a complete package, installation, finishing, and any stucco/dry wall issues were included in their price. The windows were in horrible shape when I saw them, filthy, no screens, silicone from the install all over the tracks, which when we sanded our new patio, the sand stuck horribly. It is now The end of November. We finally got someone to come out, I was not told they would be there until at my door when I was not home. (No pre call from K&J, my contractor told me they would be out that day, but finally after 4:00, and no call, I gave up and left the house). I did give them permission to go through the back to look at the windows and was told they can not be fixed as they don't have any of the parts and will be back early next week to fix them. Of course they haven't showed. We had a house full for Thanksgiving, no functioning screens, ( still completely missing 4 or 5), flies all over the house and our food, screens literally falling on the ground when guests unknowingly tried to open and close. This has been a nightmare, so bad in fact, that they took some money off the 30k + price tag for not being complete after 6 months, trust me not nearly enough, I would have gladly paid the entire bill to get new, beautiful, and functioning "completed" windows. I have never personally received a call from the owner, or any management at K&J. My contractor keeps telling me they are promising to fix this window fiasco, but, again we are now going on 7 months with no finished product. I do not usually leave reviews, but, am hoping my terrible experience will not be repeated on unknowing consumers. Maybe there is more to the story that I have not been told, again, where is my phone call from the owner? I continue to wait, and wait, and wait...... if I could give zero stars I would.
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