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  • This is the worst experience of my life..... We had 3rd party financing, they made me fill out a credit application...WTF??? Check had telephone number to call for fund verification, I guess they didn't care. They told us that they would contact me in couple of days after the check cleared. Well I checked with my finance company 3 days later to see if the dealer submitted the required paper work. Guess what? They never even submitted my financing paperwork. I called the finance dept and the person that answered said the paperwork was not submitted yet and he would submit it that night, Tuesday night. I checked with my lender on Wednesday and Thursday and they said that all the paperwork was not submitted. Thursday evening the lender finally had all the required paperwork and said it would clear in 1 day. Friday I emailed the finance dept, BRAD, and he didn't even respond. I emailed the sales rep that was helping me, Drew, and he had to text Brad to find out if everything was a go. Brad told him that it looked promising and then Drew said he would call me Saturday morning to confirm that it would be ok to pick up the car. If we didn't keep following up and emailing and leaving voice messages, we would still probably be waiting for all the paperwork to clear and to get the MINI we wanted. If you live in AZ, go to the Tempe dealership first. Maybe they will be more thorough with completing sales especially the financing part. Thank You.
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