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  • My boyfriend and I make a point to come to Harvest on all our Vegas trips. We love the made-from-scratch drinks and delicious food, usually sampled from the snack wagon during "harvest hour." The reason I removed one star is due to our most recent experience. We ordered two "harvest hour" drinks ($7 each) for a total of $17 and change after tax/tip. Our bartender ended up overcharging almost double what we signed for on the receipt ($30+ when it cleared on my bank statement). After making multiple calls to Bellagio and waiting on hold for 25 minutes, I was able to speak to the manager, Mckenzie. She investigated the situation and found that instead of entering the tip, the bartender had put the total ($15 and change) instead. She assured me that this was a simple mistake. As a former bartender, I too did that once before--except it was when I was guest bartending and using an unfamiliar POS system. After realizing my mistake, it never happened again. This "mistake" seems pretty convenient for a bartender who we've seen there on multiple visits. In any case, Mckenzie resolved the situation by refunding the entire bill and promised to take care of us on our next visit. The advice I would give others is to save your receipts and verify that what you signed for is the amount that appears on your bank statement to avoid being accidentally (or "accidentally") overcharged.
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