First, it's Cleveland. Second, it's a donut shop. I don't think Zagat will need to trek out here anytime soon. The expectations shouldn't be so high.
I walk in, as another "must go" place when I go to Cleveland. I love these donuts. I love the vanilla creme long johns. I love that when I walk in at the same time a decade later the same old farts are sitting discussing the same thing as they did for the last 3650 days prior. Smells like a fresh donut shop. Not like a bagel shop or coffee shop. They are open til 11 at night. Went 3 times when I was in town. Glazed donuts are great.