My garage door stopped operating this evening, so I came to Yelp to find a Garage Door repair service. I came across Aspen Garage Door and gave them a call at 5:30pm. Pat promptly answered the phone and I explained my symptoms. He had me walk outside and describe what I saw. Based on this description he was able to identify the likely problem as well as the fix.
In this case, it was the torsion spring, but the brand of door I had was hung in a way that is different than a normal door. He clearly indicated that he would do a conversion to a different style torsion system and gave me his estimate and indicated that he could fix the door the next day. He also however said that I could likely get it done a bit cheaper if I went to someone that carried the exact style of door system, as they would not need to do the conversion. He even gave me the name of the company to call.
It's a nice to have a local guy that is willing to tell you truth, even if it might cost them a short-term sale. Although I'm not using Aspen on this particular fix, I will 100% use them when I need to replace the whole thing. I'll also be sure to recommend them to any of my friends who are looking to get a new door or get their existing door repaired.