I didn't call that's true, but I emailed Chapman on August 25 & 26th about this issue. The drained battery was not the only problem with this repair. It was just the straw that broke - and stranded - me.
I was fine the repair was going to take longer than expected. The part had to come from Germany because the Tennessee part got snatched up. Ok, not a problem... these things happen and parts for my car get backlogged.
I was even fine when the service guy called me to say the price was going to be higher than quoted because he forgot to add something in. Well, ok people are human and mistakes happen.
However, if a customer is spending four figures on a repair bill and has part delay on top of it, wouldn't you go the extra mile and check that everything under the hood is as it should be?
I came to this shop for 10 years. I do appreciate the manager trying to fix the situation even at this late date. I do have to say I'm impressed you took a stand to what I said. You made some very valid true points. If your technicians and customer service were only as good as your attempts to mend fences, you'd still have a 10+ year client! :)
This review IS 6 months late, primarily because I recently had service (10 days ago) at Bavarian Motors that brought the last time I went to Chapman in mind. Hence the review.